Property Trend operates transparently when it comes to fees and charges for its clients. For tenants, these are detailed below and where required, the sum will be the total price including VAT. They are based on guidelines set by the National Approved Lettings Scheme (NALS).
Charges in accordance with the Tenant Fee Act 2019:
Before the tenancy starts:
- Holding Deposit: 1 Week’s Rent
- Deposit: 5 Weeks Rent (or in the case of rental income of more than £50,000 per annum 6 weeks rent).
During the tenancy:
- Payments to other third parties: such as Council Tax, utilities or payments for communications services;
- Default Charges: such as payments for the replacement of lost keys or interest on overdue rent: A fee not more than 3% above the Bank of England’s base rate for each day that the payment has been outstanding. A default fee can be charged for late payment of rent but only where the rent payment has been outstanding for 14 days or more aswell as the equivalent cost which is incurred from lost keys or security device.
- Tenancy Transaction Charges: such as requests to vary or assign the tenancy is £50
- Early Termination (When requested by the tenant) : A charge not exceeding the financial loss experienced by the landlord
Tenant Protection
Property Trend Lettings Ltd is a member of a CMP scheme , which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme.
Non Housing Act tenancy fees not affected by the Tenant Fee Act 2019:
|
Tenancy Agreement |
£200 inc VAT |
|
Extension Agreement |
£125 inc VAT |
|
Company Reference |
£150 inc VAT |
|
Administration |
£50 inc VAT |
|
Damage Fee |
£90 inc VAT |
|
Guarantor Reference per guarantor |
£75 inc VAT |
|
Deed of Guarantee |
£75 inc VAT |
|
Check-In (minimum fee) |
£72 inc VAT |
|
Arrears Fee |
£30 inc VAT |
|
Overpaid Rent Return |
£25 inc VAT |
|
Pet Licence |
£75 inc VAT |
In House Complaints Procedure:
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
- We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
- If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
- We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
- If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
01722 333 306
Make a Complaint – The Property Ombudsman (tpos.co.uk)
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review.
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